CaptivaHQ — Capture, parse, route.
A captive AI workspace for teams that live in their inbox. CaptivaHQ ingests every inbound channel, parses it with AI, and routes the work — so nothing slips and your team focuses only on what needs a human.
Built for the speed of inbound
CaptivaHQ collapses lead capture, message triage, and routing into one AI-native surface — no plugins to stitch, no swivel-chair workflows.
Unified AI Inbox
Aggregate inbound from web forms, email, voice, SMS, and chat into one AI-triaged inbox.
Smart Parsing & Enrichment
Every message is parsed for intent, urgency, contact details, and enriched against your CRM and external sources.
Conditional Routing
Route to the right human, queue, or AI agent based on conditions you define — no rigid workflow editors.
Team Collaboration
Notes, assignments, and SLA timers built in, so the right person owns every conversation.
Where CaptivaHQ pays for itself
Anywhere inbound is messy, repetitive, and dollar-sensitive. Common deployments include sales intake, customer support triage, claims processing, donor management, and partner qualification.
- Inbound lead intake with AI qualification before a human is paged
- Customer support triage with priority scoring and SLAs
- Insurance and claims intake with automatic document parsing
- Hospitality and property management guest message routing
- Sales follow-up automation with CRM-aware context
- Donor and member inbox unification for non-profits
Want CaptivaHQ tailored to your stack?
We'll configure CaptivaHQ to your channels, CRM, and routing rules — and ship a free proof of concept on your real inbound traffic.
Request your free POC